Learning how to handle rude comments, objections, and
phrases or questions that bother us will help us avoid unnecessary conflict at
work. Below is a simple three step
formula for handling comments that you don’t like and may take personally.
1.
Remain
silent
2.
Repeat the exact words
3.
Ask a question that does not escalate
the conflict.
Here are a couple simple examples.
Your work is poor.
1.
Be silent
and listen
2.
Repeat – The work is poor
3.
Counter Question – What does good work look like
for you and how can I deliver that?
Your price is too high.
1. Be silent and listen
2. Repeat – The price is too high
3. Counter Question – Is price your only objection?
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