1. 1. Employees– Put employees first. Hire well, and look for leaders with excellent emotional intelligence and
exceptional technical skills (in that order).
When the leaders of companies that put employees first are asked why
they are successful, they say “We are successful because of our people."
2.
2. Customers – Happy
employees create happy customers.
Satisfied customers buy more.
They also refer their friends to the company’s products and
services. Remember
that the leaders work for the employees and the employees work for the
customer.
3.
3. Profits – If you do 1 and 2 well then number 3 comes naturally, often and in higher quantities. Happy employees that treat the customer well leads to more profits and lower costs.
3. Profits – If you do 1 and 2 well then number 3 comes naturally, often and in higher quantities. Happy employees that treat the customer well leads to more profits and lower costs.
Zappos, SW
Airlines, Google, SAS and other companies with great cultures know that the
three elements above (in the right order) make the difference.
www.c3culture.com
www.c3culture.com
No comments:
Post a Comment